Lumio
Lumio

Privacy Policy

Last updated: January 5, 2025

1. Introduction

Welcome to Lumio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your information when you use our social media analytics platform at lumiostats.com and app.lumiostats.com.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Profile picture (if provided)
  • Organization information (if applicable)

2.2 Social Media Data

When you connect your Instagram account, we access:

  • Instagram username and profile information
  • Follower and following counts
  • Media posts (Reels, photos, videos)
  • Engagement metrics (views, likes, comments, shares, saves)
  • Account insights and analytics

2.3 Usage Data

We automatically collect information about how you use our platform, including pages visited, features used, and time spent on the platform.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our analytics service
  • Display your social media statistics and insights
  • Generate reports and analytics dashboards
  • Improve and optimize our platform
  • Communicate with you about your account
  • Ensure security and prevent fraud

4. Data Sharing

We do NOT sell, rent, or share your personal data or social media information with third parties for marketing purposes.

We may share data with:

  • Service providers who assist in operating our platform (hosting, analytics)
  • Legal authorities when required by law
  • Other members of your organization (if using team features)

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (HTTPS) and at rest
  • Secure token storage with encryption
  • Regular security audits
  • Access controls and authentication

6. Data Retention

We retain your data for as long as your account is active. When you disconnect a social media account or delete your Lumio account, we delete the associated data within 30 days. You can request immediate deletion by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Disconnect social media accounts at any time
  • Revoke access through Facebook/Instagram settings

8. Third-Party Services

Our platform integrates with Meta's Instagram Graph API. Your use of Instagram data is also subject to Meta's Privacy Policy and Instagram's Terms of Use.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the platform.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: privacy@lumiostats.com